Leadership & org structure

Who decides what, and where the buck actually stops.

The About page introduces the team. This page is for procurement, security, and senior buyers who need the full picture: signature authority, decision matrix, regional footprint, and the escalation paths in writing.

Women-led principalship2 principals + 4 senior leadsLansdale PA · Atlanta GA · India100+ engineers behind the named team

Why this page exists

For buyers who need more than a team headshot.

If you are introducing OST to a procurement team, a security review board, or a federal-prime contracting officer, you need detail the marketing About page does not carry: who can sign what, who escalates where, what the named team looks like by region, and how staffing decisions are governed.

This page is built for that audience. The marketing-friendly version of "who we are" lives on the About page. This is the procurement-friendly version.

Principals: full bios.

Two principals. They sign the contracts, set the technical and commercial direction, and stay on every engagement from kickoff to release. Both reachable directly.

Tenure at OST: Co-founder · 2012
Based: Lansdale, PA
Direct reach: President's office · on file
Certifications: Google Analytics 4 · Google Ads · WCAG 2.2 AA Accessibility Oversight · GEO Practitioner · WBE

Shaili Gupta

President · WBE-accredited principal

Shaili runs operations and client relationships at OST. She personally signs every proposal and SOW that leaves the building, owns vendor and partner contracts, and is the named point of contact on government RFPs and cross-state procurement responses.

Background in engineering plus digital marketing strategy. She holds the WBE-accredited principalship that lets OST respond to women-business-enterprise set-asides at federal, state, and county levels. Active GEO Practitioner, GA4 certified, and the named accessibility-oversight signatory on every WCAG 2.2 AA conformant build.

If a sales call escalates, it escalates to her. If a delivery decision needs a principal, she is one of the two who can give it. The other is Manish.

Decision authority

Pricing & SOW: Approves all pricing and signs all SOWs
Vendor & partner contracts: Sole signatory
Client escalations: Final escalation point alongside CEO
RFP responses: Designated POC for federal & state RFPs
Set-aside eligibility: WBE principalship (women-business-enterprise)
Accessibility: Named WCAG 2.2 AA oversight signatory

Tenure at OST: Founder · 2012
Based: Lansdale, PA
Direct reach: CEO's office · on file
Expertise: AI architecture · platform engineering · modernization
Board roles: The Dolan Fund (treasurer)

Manish Mittal

Chief Executive Officer · Founder

Manish founded OpenSource Technologies in 2012. Engineering background. He owns technical scope, AI architecture, security and compliance posture, and senior hiring. He is the designated MPO point of contact on federal RFPs and the architect on every AI engagement OST runs.

He personally architects the AI work and the platform-level decisions on every active engagement. The AI Assistant product is his reference implementation of the playbook OST recommends to clients. He sits on the board of The Dolan Fund as treasurer, contributing engineering hours and technical advisory.

If a technical question needs a principal, he is one of the two who can give it. The other is Shaili. The two principals are deliberately complementary: commercial / accessibility / RFP-side for Shaili, technical / AI / security-side for Manish.

Decision authority

Technical architecture: Final authority on platform & AI
Security & compliance posture: Final approval on regulated engagements
Senior hiring: Approves all senior & principal hires
Federal RFP signatory: Designated MPO point of contact
UEI / SAM.gov representation: Named entity representative
Client escalations: Final escalation point alongside President

Org structure at a glance.

Two principals over four senior leads. Each lead owns a column of the delivery surface. The 100+ engineering bench reports up through delivery management.

Shaili Gupta President · WBE principal

Manish Mittal CEO · founder · AI / platform architect

Jonathan Parella Sales & Strategy

Lorena Villar PM & UX

Daniel Gonell UX / Design

Sanjeev Kumar Delivery (US ↔ India)

Engineering bench Full-stack, mobile, AI/ML, DevOps, QA

Design & UX bench UI, UX research, accessibility

Marketing & growth SEO, PPC, GEO, analytics, content

Decision matrix — who signs what, at what level.

The signature authority procurement teams ask for upfront. We publish it so you can route a request to the right name without a back-and-forth.

Decision type	Approver	Notes
Master Services Agreement	Shaili Gupta · President	Counter-signed by client legal. Mutual NDA precedes.
Statement of Work (any size)	Shaili Gupta · President	Pricing pre-approved by both principals on engagements over $500K.
Change order under $25K	Account director (Jonathan)	Notified to principal of record. Tracked in change log.
Change order $25K to $100K	Either principal	Email-of-record sufficient. Counter-signed within 5 business days.
Change order over $100K	Both principals	Always co-signed. No exceptions.
Technical architecture decisions	Manish Mittal · CEO	Documented in the engagement decision log.
Security & compliance posture	Manish Mittal · CEO	HIPAA, FedRAMP, SOC 2, Section 508 sign-offs.
Accessibility (WCAG 2.2 AA) sign-off	Shaili Gupta · President	Named oversight signatory; audit-trail attached.
Federal RFP / set-aside response	Both principals	WBE eligibility on Shaili. UEI / SAM representation on Manish.
Senior & principal hires	Both principals	Manish leads technical hiring; Shaili leads commercial.
Vendor / subcontractor contracts	Shaili Gupta · President	Sole signatory. Client written approval before any sub gets engaged.
Press & partner badge usage	Shaili Gupta · President	Co-marketing requests reviewed quarterly.

Regional footprint — PA, GA, India.

The named team works across three regions. US-based principals and senior leads. India delivery team for after-hours coverage and economical scale-up. We blend transparently inside one engagement.

Region 01

Lansdale, Pennsylvania.

Headquarters. Both principals are based here. Account direction, project management, design, and senior US engineering. The address on every contract.

650 N Cannon Ave #229, Lansdale, PA 19446 · Mailing & in-person

Region 02

Atlanta, Georgia.

Second US office. Senior engineers and additional account coverage for clients across the southeast. In-person availability for clients on EST and CST.

Greater Atlanta metro · Available for in-person meetings

Region 03

India delivery team.

The bulk of the engineering bench. Delivery led by Sanjeev Kumar (long-tenure at OST). Used for after-hours coverage, senior specialist roles where the talent pool is deeper, and economical scale-up on long engagements.

100+ engineers · Senior architects, full-stack, mobile, QA

Escalation paths.

What to do if delivery slips, a release is at risk, a security incident lands, or a contract dispute surfaces. We publish the path so you do not have to ask.

Delivery escalation.

Step 1: your account director (Jonathan) within 1 business day. Step 2: principal of record on the engagement (Shaili or Manish) within 1 business day if step 1 does not resolve. Step 3: both principals plus a written decision log within 3 business days.

Technical or security incident.

Step 1: delivery lead on call. Step 2: Manish Mittal as CEO and security signatory. Step 3: written incident report within 24 hours, post-mortem within 5 business days.

Contract or commercial dispute.

Step 1: Shaili Gupta as President. Step 2: written notice triggers the dispute clause in the MSA. Step 3: mediation per the contract terms.

Need a procurement-ready leadership pack?

Bios, signature samples, COI, UEI, certifications, and references in one PDF for your review board. We assemble it the day you ask.

Request the pack Back to About