AI Chatbot · Built with you
Production-grade. Speaks every language your visitors speak. Accessibility-first. HIPAA-aware. We start from a working base, then customize it for your business, not the other way around.
Trusted by organizations in healthcare, government, education, and nonprofit
Two delivery options
Most chatbot vendors only sell cloud subscriptions. We give you a real choice. Switch later if your needs change.
Option A
You run the chatbot on your own infrastructure: AWS, Azure, GCP, or any container-friendly host. We deliver Docker images, Terraform / CDK definitions, and full source code.
Option B
We host, operate, monitor, and maintain the chatbot for you. You manage content. We keep it running.
Built for your visitors
Six verticals where we have shipped this chatbot and tuned the guardrails. The product is the same. The configuration is industry-specific.
Healthcare & senior services
PHI-aware bot that triages questions, never gives medical advice, and routes to a human in seconds. Crisis protocol built in.
Government & nonprofit
Section 508 + WCAG 2.1 AA compliant out of the box. Bilingual EN / ES. Citizen-friendly tone enforced via prompt design.
E-commerce
Product Q&A grounded in your catalog. Cart-recovery prompts. Multilingual support for international stores.
Hospitality & booking
Reservation deflection, room and menu and event Q&A, multilingual concierge, all without a 24/7 phone team.
Education
Student support, FERPA-aware data handling, plain-language enforcement. Works for K-12, higher-ed, and EdTech alike.
B2B SaaS
Self-serve onboarding, technical FAQ deflection, and integration with your CRM. Trained on your docs and product.
Why this AI is different
Built on the same LLMs everyone uses. Wrapped in the guardrails everyone skips.
HIPAA-aware. Section 508 and WCAG 2.1 AA conformant. PHI/PII redaction. Audit logs you can hand to procurement, security, and legal without engineering work.
Detects language automatically. Replies in the same one. Knowledge-base translation per tenant. Not 'English at launch, Spanish next quarter'.
Most vendors ship a black box and a seat license. We ship a sandbox on day one, run a working chatbot by week three, and transfer full IP on final payment. Your call.
From day 1 to day 90
The fastest path from "we're considering AI" to "we have an AI chatbot in production". No quarterly procurement cycles.
Real bot. Your branding. We co-tune accuracy in week one.
Live on staging with your knowledge ingested. Your team tests, breaks, reports.
Live on your site. Confidence-gated handoff. Audit logs flowing.
On final payment, full source code and Docker images transfer to you.
Six places generic AI fails
Six questions your chatbot will be asked this quarter. The wrong answer hurts your brand. The right answer earns trust.
"What's my appointment time tomorrow?"
"Hablas español?"
"I need crisis support."
"Does this part fit my 2019 Polaris?"
"Cancel my reservation for Friday."
"What's your refund policy on orders over $500?"
What ships in every build
The product is the same across deployments. The configuration is yours. Audit-friendly. Procurement-friendly. Engineered to ship.
Conversational intelligence
Knowledge & content
Visitor experience
Admin & operations
Technical foundation
Accessibility (senior-first)
FAQ
Generic chatbots answer from open-internet training data. The OST AI Assistant answers only from your knowledge base, with retrieval-grounded prompts and confidence-gated handoff. Hallucinations are an architectural problem, not a content one. We solved it at the architecture layer.
Yes. We deliver Docker images, Terraform/CDK definitions, and full source code. Run it on AWS, Azure, GCP, or any container-friendly host. Switch to our managed cloud later if you want.
Day 1: sandbox login. Day 21: working chatbot on staging. Day 60: production launch. Day 90: full IP transfer on final payment. Most engagements ship sooner.
It says so, and routes to a human with full conversation history attached. The escalation includes the question, what the AI tried, and the visitor's intent. Faster resolution than starting cold.
Yes. The bot detects the visitor's language and replies in the same one, with the same brand-voice guardrails. Knowledge-base translation handled per tenant. Spanish, French, Chinese, Hindi, Vietnamese, and others in production.
Conversation logs and knowledge sources stay in your tenant. We do not train models on tenant data. Audit logs are exportable at any time. We sign a DPA before any data flows. HIPAA, GDPR, and FERPA-aware deployments available.
Yes. Keyboard navigable, screen-reader compatible, contrast-compliant, focus-visible by default. We test with axe and with manual screen-reader passes before each release. Senior-first patterns enabled per tenant.
Yes. Tone, brand voice, response templates, and refusal language are all per-tenant configurable. Full white-label option removes OST branding entirely.
Yes. Out-of-the-box integrations with major helpdesk and CRM platforms. Custom integrations on request. Conversation history hands off with the ticket.
Yes. On final payment, all source code and Docker images transfer to you. End of story. No seat license, no vendor lock-in, no kill switch.
30 minutes. Live walkthrough on your kind of content. We will answer the technical questions and the procurement questions. Reply within 1 business day.
